Customer Satisfaction

Customer satisfaction is extremely important to all of us at Power Products Systems, LLC. We have a separate dedicated department that is proactive and responsible for communicating with our customers to understand their true level of satisfaction from all of our service offerings. Our process for compiling our data is to send a questionnaire with all service invoices and to call customers at random. Once we receive feedback from our customers, the information is communicated to all department managers for review and follow up if neccesary. Any follow up needed is brought to the attention of the Company President for further review and, if neccesary, any process improvements implemented. Additionally, we use this data to thank/communicate with those specific employees whose level of service and job performance was communicated to us by our customers.

We wish to share some of our recent customer comments with you:

  • "Your service group has been helpful and committed to maintaining our system."
  • "Your technician was excellent! He returned my calls, set up an appointment to accommodate my schedule, arrived on time and corrected the problem"
  • "Job well done in a professional manner."
  • "Exceptional service!"
  • "I depend on Power Products and I am very pleased with the level of service"
  • "Always GREAT! Thanks"
  • "Good job as usual!"
  • "Excellent response to our problems involving an obsolete engine"
  • "Annual service done on time, prompt, courteous & professional - Excellent"
  • "Technician was great! Efficient, courteous, & communicative, a pleasure to deal with!"
  • "Your Techs are all great"
  • "A good company"
  • "I think Power Products is the BEST!"
  • "Very Professional people to deal with"
  • "Your techs always do a great job for us!"
  • "Responses to your questionnaire have always warranted a YES to all questions"
  • "Delightful personal contact and service!"
  • "Your service tech was exceptional!"
  • "We continue to be pleased with all your personnel!"
  • "Your company went above and beyond!"

Customers wishing to comment on their satisfaction with our services may do so online by indicating their account number or invoice number on the link attached.

Customers wishing to respond by mail or fax can do so by printing the appropriate Parts, Service or Sales questionnaire and returning it to us at 90 Bay State Rd., Wakefield, MA 01880, or by faxing it to 781-246-3099.

Customers wishing to call us may do so by calling Sue Gannon @ 781-287-7227. As Sue is responsible for this department, she or any department manager would be glad to hear from you.

To our Valued Customers:

The process of continued improvement of our customer satisfaction level is not only of great importance to us, but a "Core Company Value" which can only be monitored by our customer's feedback. Accordingly, to help us achieve results in this area we ask for your continued feedback in the hope we can improve upon our processes and communication. In the end, it is not how we feel about the quality of our efforts but how you, our customer, feels about our true level of performance. We appreciate any time you can spend on this important part of our business.

Thank You,

Jeffrey P. Manning
President, Power Products Systems LLC.
DBA: Power Products
Carrier Transicold of Boston
Carrier Transicold of Maine
Carrier Transicold of Rhode Island
New England Detroit Diesel Allison

Sue Gannon,
Call: 781-287-7227
Power Products Systems LLC
Parts Department
Customer Satisfaction Survey
Power Products Systems LLC
Service Department
Customer Satisfaction Survey
Carrier Transicold
Parts Department
Customer Satisfaction Survey
Carrier Transicold
Service Department
Customer Satisfaction Survey